Adobe Stock image libraries incredibly slow to load

New Here ,
Nov 26, 2017

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My Adobe Stock Libraries are incredible slow to load on any browser. Sometimes, they do not load at all. This is annoying as it is a service we are paying for. Is anyone else having this problem and how did you solve the issue. Switching browsers did not solve the issue

Hi Paula,

You can Contact Customer Care for detailed troubleshooting.

Regards,

Sheena

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Adobe Stock image libraries incredibly slow to load

New Here ,
Nov 26, 2017

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My Adobe Stock Libraries are incredible slow to load on any browser. Sometimes, they do not load at all. This is annoying as it is a service we are paying for. Is anyone else having this problem and how did you solve the issue. Switching browsers did not solve the issue

Hi Paula,

You can Contact Customer Care for detailed troubleshooting.

Regards,

Sheena

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247

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Nov 26, 2017 0
Adobe Community Professional ,
Nov 27, 2017

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Could you please specify the computer, OS and browsers used. Please tell me also if you are behind a corporate or private firewall? And finally please give information on your internet connection (speed, technology used). Did you do speed testing on your network?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Nov 27, 2017 1
Adobe Employee ,
Dec 07, 2017

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Hi Paula,

You can Contact Customer Care for detailed troubleshooting.

Regards,

Sheena

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Dec 07, 2017 0
New Here ,
Dec 08, 2017

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For those who have this issue, the thing that worked was deleting the troublesome library and then creating a new library. Images are not lost this way as they can be retrieved on the account.under License History.

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Dec 08, 2017 1
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