Adobe Stock image libraries incredibly slow to load

New Here ,
Nov 26, 2017 Nov 26, 2017

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My Adobe Stock Libraries are incredible slow to load on any browser. Sometimes, they do not load at all. This is annoying as it is a service we are paying for. Is anyone else having this problem and how did you solve the issue. Switching browsers did not solve the issue

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Adobe Employee , Dec 07, 2017 Dec 07, 2017
Hi Paula,You can Contact Customer Care for detailed troubleshooting.Regards,Sheena

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Adobe Community Professional ,
Nov 27, 2017 Nov 27, 2017

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Could you please specify the computer, OS and browsers used. Please tell me also if you are behind a corporate or private firewall? And finally please give information on your internet connection (speed, technology used). Did you do speed testing on your network?

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Dec 07, 2017 Dec 07, 2017

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Hi Paula,

You can Contact Customer Care for detailed troubleshooting.

Regards,

Sheena

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New Here ,
Dec 08, 2017 Dec 08, 2017

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For those who have this issue, the thing that worked was deleting the troublesome library and then creating a new library. Images are not lost this way as they can be retrieved on the account.under License History.

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