Adobe Stock image libraries incredibly slow to load

[#1]

My Adobe Stock Libraries are incredible slow to load on any browser. Sometimes, they do not load at all. This is annoying as it is a service we are paying for. Is anyone else having this problem and how did you solve the issue. Switching browsers did not solve the issue

[#2]

My Adobe Stock Libraries are incredible slow to load on any browser. Sometimes, they do not load at all. This is annoying as it is a service we are paying for. Is anyone else having this problem and how did you solve the issue. Switching browsers did not solve the issue

[#3]

Could you please specify the computer, OS and browsers used. Please tell me also if you are behind a corporate or private firewall? And finally please give information on your internet connection (speed, technology used). Did you do speed testing on your network?

[#4 · Accepted solution]

Hi Paula,

You can Contact Customer Care for detailed troubleshooting.

Regards,

Sheena

[#5]

For those who have this issue, the thing that worked was deleting the troublesome library and then creating a new library. Images are not lost this way as they can be retrieved on the account.under License History.