I recently purchased an image for a project. Image: #220679844
The coffee has purple fringing around the inside of the cup and the entire image is out of focus. Not even the flower is fully in focus. Could you please refund and remove the image license. This image is totally unusable.
FYI: I’m not Adobe, so I can only help calling Adobe staff. Please be patient. They will analyze the picture and when they confirm your findings Adobe will add an image credit to your account.
Let me get this file checked from the concerned team. I will update this thread once I hear from them. Appreciate your patience.
We've checked the image at our end and can confirm that the quality of the image is not up to the mark and the entire image is out of focus. I apologize for the inconvenience caused to you.
I have added 1 image license to your account so that you can use it against a different image.
Hope this helps!
Feel free to update this thread in case of any additional questions.
Is there a problem with the file? What is wrong with the formatting of this asset?
Hi, I don´t know, I guess it´s not compatible Pages
I mean it´s not compatible with Pages
This is a vector file. I have granted you a replacement license. You'll want to make sure the assets you license are not ai/eps files and JPEG instead. The file type appears in the detail view of the file. You can also filter for Photographs using the View Panel button that appears at the top of you search results.
Thank you very much
I licensed image #186697419 And tried to open it in PS, But was unable to edit the layers it just kept adding to the document as a flattened smart object. I now can't use this image and have a deadline to meet, it's my first time using Stock photos and wasn't expecting to run into this issue. I would like a refund to use the credit towards an image I can use. Advise ?