Adobe Stock Image Refund

New Here ,
Jan 04, 2019 Jan 04, 2019

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I recently purchased an image for a project. Image:  #220679844

The coffee has purple fringing around the inside of the cup and the entire image is out of focus. Not even the flower is fully in focus. Could you please refund and remove the image license. This image is totally unusable.

Thank you.

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correct answers 1 Correct Answer

Adobe Employee , Jan 07, 2019 Jan 07, 2019
Matt,We've checked the image at our end and can confirm that the quality of the image is not up to the mark and the entire image is out of focus. I apologize for the inconvenience caused to you.I have added 1 image license to your account so that you can use it against a different image.Hope this helps!Feel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Community Professional ,
Jan 05, 2019 Jan 05, 2019

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Hi,

I think I can see the chromatic aberration even from the miniature. I suppose this is for twaritar3263062​ or Sheena Kaul​!

FYI: I’m not Adobe, so I can only help calling Adobe staff. Please be patient. They will analyze the picture and when they confirm your findings Adobe will add an image credit to your account.

Good luck.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Jan 07, 2019 Jan 07, 2019

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Hi Matt,

Let me get this file checked from the concerned team. I will update this thread once I hear from them. Appreciate your patience.

Regards,

Twarita

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Adobe Employee ,
Jan 07, 2019 Jan 07, 2019

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Matt,

We've checked the image at our end and can confirm that the quality of the image is not up to the mark and the entire image is out of focus. I apologize for the inconvenience caused to you.

I have added 1 image license to your account so that you can use it against a different image.

Hope this helps!

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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New Here ,
Dec 17, 2019 Dec 17, 2019

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I recently purchased an image for a project. Image #190916730

and I can´t use it because of the format. 

I would like to give the image back and get another one

Thank you

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Adobe Employee ,
Dec 18, 2019 Dec 18, 2019

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Hi N.,

Is there a problem with the file? What is wrong with the formatting of this asset?

EBQ

EBQ

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New Here ,
Dec 20, 2019 Dec 20, 2019

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Hi, I don´t know, I guess it´s not compatible  Pages

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New Here ,
Dec 20, 2019 Dec 20, 2019

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I mean it´s not compatible with Pages

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Adobe Employee ,
Dec 20, 2019 Dec 20, 2019

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Hi N.,

This is a vector file. I have granted you a replacement license. You'll want to make sure the assets you license are not ai/eps files and JPEG instead. The file type appears in the detail view of the file. You can also filter for Photographs using the View Panel button that appears at the top of you search results.

 

EBQ

 
EBQ

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New Here ,
Dec 26, 2019 Dec 26, 2019

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Thank you very much

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New Here ,
Apr 29, 2020 Apr 29, 2020

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I licensed image #186697419 And tried to open it in PS, But was unable to edit the layers it just kept adding to the document as a flattened smart object. I now can't use this image and have a deadline to meet, it's my first time using Stock photos and wasn't expecting to run into this issue. I would like a refund to use the credit towards an image I can use. Advise ? 

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