Adobe Stock image turns out NOT to be an Illustrator file.

Community Beginner ,
Jan 07, 2020 Jan 07, 2020

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I recently bought and downloaded an image that states in the title that it is a 'vector illustration'. After download, it turns out to be a .jpeg without transparency. I view this as FALSE ADVERTISING or at least very DISHONEST. How can I get my credit back?
adobe stock image: 273716738

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Adobe Employee , Jan 07, 2020 Jan 07, 2020
Hi M., The contributor erroneously added the keywords "vector illustration", but if you look at the details of the image it does show that this is a JPEG file. I've confirmd you licensed this asset and have granted you a replacement license for the asset.   EBQ

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Participant ,
Jan 07, 2020 Jan 07, 2020

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Its displayed as a vector but you can download a JPG from the same page. Maybe you selected the wrong format/licence by mistake?

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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no, on this page (273716738) you can only download the jpeg. the AI file is a different license. I am a first time user and did not see that I was downloading the jpeg file. I think that's a great flaw in usability design from adobe.      

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Adobe Community Professional ,
Jan 08, 2020 Jan 08, 2020

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@PaintedKitty: You simply can't choose for a selected asset JPEG or VECTOR. If they exist, they are two different independent assets.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Adobe Employee ,
Jan 07, 2020 Jan 07, 2020

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Hi M.,

The contributor erroneously added the keywords "vector illustration", but if you look at the details of the image it does show that this is a JPEG file. I've confirmd you licensed this asset and have granted you a replacement license for the asset.

 

EBQ

EBQ

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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I am a first time user and did not see the 'jpeg' format. so it is totally my own fault but I wanted to comment on my 'user experience' anyway. I think it should be stated more clearly what kind of documents you can download for the same image. Why is the AI vector file of the same image a different license? And why is it not easier to find?  

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Adobe Community Professional ,
Jan 08, 2020 Jan 08, 2020

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First: It's not your fault, as EBQ said, the contributor made the error. But it is good practice to check the file format before buying, not to get surprised a second time.

 

Second: you can filter on vector images if you are interested only by vector images:Stock Filters.png

That also is a little bit tricky for first time users.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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