Adobe stock images complaints

New Here ,
Jun 26, 2020 Jun 26, 2020

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Can anyone tell me how I can get a credit back on a vector image that's not fit for purpose? There seems to be no option on Adobe Stock. I downloaded an ai. file of clouds that supposedly has a clear or removable background but it doesn't work. Ended up chancing another image from a different source and it worked perfectly....

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Adobe Employee ,
Jul 21, 2020 Jul 21, 2020

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Hi simon,

You'll need to provide the asset ID in order for someone to troubleshoot the issue.

 

EBQ

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