Adobe Stock is a Scam

New Here ,
Mar 06, 2018

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First of all, they automatically enroll you into a year-long contract with ridiculous fees when you realize what they did and need to cancel.  Then if you do cancel or terminate your account, they will not let you access your credits.  This is absolutely ridiculous.  Any other stock image service allows you to use your credits when you need them.  I guess they expect you to just use the credits for the sake of using them, rather than when you need them like every designer or business person would.  This is the most unethical licensing and pricing model I've ever seen from a large software company.  I've paid for the creative cloud suite for years now, and practices like this make me sick.  BTW Adobe, figure it out, all of the top posts in your Adobe Stock Forum are related to your crooked business practices. 

Hi Daniel,

Sorry to hear that you are facing troubles with Stock services.

According to the Stock terms and conditions, service begins from the moment that you activate this trial period by submitting your payment details. You will not be charged for the first month’s billing cycle. You’ll be charged the rate stated above, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month starting with the second month’s billing cycle for the duration of your first annual contract.

You may also refer to Legal subscription terms | Adobe for more information.

I did go through your account details and noticed that you had purchased Adobe Stock 10 images per month(one-year) subscription on 31st May 2017.  The account is in a suspended state(due to payment issue).

Please get in touch with our support team Support FAQ: How can I contact Adobe for support?  to get a detailed information about the billing and assets as they will be able to pull up more information on your account and will assist you further.

Regards

Twarita

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Adobe Stock is a Scam

New Here ,
Mar 06, 2018

Copy link to clipboard

Copied

First of all, they automatically enroll you into a year-long contract with ridiculous fees when you realize what they did and need to cancel.  Then if you do cancel or terminate your account, they will not let you access your credits.  This is absolutely ridiculous.  Any other stock image service allows you to use your credits when you need them.  I guess they expect you to just use the credits for the sake of using them, rather than when you need them like every designer or business person would.  This is the most unethical licensing and pricing model I've ever seen from a large software company.  I've paid for the creative cloud suite for years now, and practices like this make me sick.  BTW Adobe, figure it out, all of the top posts in your Adobe Stock Forum are related to your crooked business practices. 

Hi Daniel,

Sorry to hear that you are facing troubles with Stock services.

According to the Stock terms and conditions, service begins from the moment that you activate this trial period by submitting your payment details. You will not be charged for the first month’s billing cycle. You’ll be charged the rate stated above, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month starting with the second month’s billing cycle for the duration of your first annual contract.

You may also refer to Legal subscription terms | Adobe for more information.

I did go through your account details and noticed that you had purchased Adobe Stock 10 images per month(one-year) subscription on 31st May 2017.  The account is in a suspended state(due to payment issue).

Please get in touch with our support team Support FAQ: How can I contact Adobe for support?  to get a detailed information about the billing and assets as they will be able to pull up more information on your account and will assist you further.

Regards

Twarita

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422

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Mar 06, 2018 0
Adobe Employee ,
Mar 06, 2018

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Hi Daniel,

Sorry to hear that you are facing troubles with Stock services.

According to the Stock terms and conditions, service begins from the moment that you activate this trial period by submitting your payment details. You will not be charged for the first month’s billing cycle. You’ll be charged the rate stated above, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month starting with the second month’s billing cycle for the duration of your first annual contract.

You may also refer to Legal subscription terms | Adobe for more information.

I did go through your account details and noticed that you had purchased Adobe Stock 10 images per month(one-year) subscription on 31st May 2017.  The account is in a suspended state(due to payment issue).

Please get in touch with our support team Support FAQ: How can I contact Adobe for support?  to get a detailed information about the billing and assets as they will be able to pull up more information on your account and will assist you further.

Regards

Twarita

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