Adobe stock on demand won't update my payment info. What can I do?

New Here ,
Nov 28, 2018 Nov 28, 2018

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I'm trying to update billing info (update our expired CC) via Chrome.

The message is "Your plan has expired. Please update your payment details to reactivate it."
I've tried multiple times updating the credit card info, however, the alert persists.

Now I'm trying to update again, and the error message is

"An error occurred

We’ve encountered an error processing your information. Try submitting again, or use a different web browser."

I tried in IE, but to no avail.
Pweeez help!

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correct answers 1 Correct Answer

Adobe Employee , Dec 02, 2018 Dec 02, 2018
Hi D. T.,I'm sorry the option to purchase standard assets was removed from the Adobe Stock site some time ago. I apologize for the confusion this has caused you.EBQ

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Explorer ,
Nov 28, 2018 Nov 28, 2018

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I am also getting "your plan has expired" message.  I'm using the same credit card I use for my plan.  It hasn't expired.  Why does this happen every month?!

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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Hi Jie and Diane,

Sorry to hear that you are facing issues with Adobe Stock services.

Looping in EvilBugQueen1​ to help you with the issue.

Regards,

Twarita

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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Hello D.T.,

Where are you this expired message? Is it when you are trying to license on the Adobe Stock website?

EBQ

EBQ

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Explorer ,
Nov 29, 2018 Nov 29, 2018

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I have an On Demand Stock account and it says it's expired.  This has happened several times.  Same credit card I use for Cloud subscription.

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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Hello D.T.,

Are you seeing the message on the Adobe Stock site when you attempt to license an asset? Or is it only on your Account page? If you are able to license assets on the Adobe Stock site then you should be fine.

EBQ

EBQ

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Explorer ,
Nov 30, 2018 Nov 30, 2018

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When I try to purchase stock, my only options are for subscriptions, not On Demand.  Usually, there aren't any options it just charges me the on demand rate.

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Adobe Employee ,
Dec 02, 2018 Dec 02, 2018

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Hi D. T.,

I'm sorry the option to purchase standard assets was removed from the Adobe Stock site some time ago. I apologize for the confusion this has caused you.

EBQ

EBQ

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Community Beginner ,
Dec 22, 2018 Dec 22, 2018

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Well that sucks!!  I use a couple of images a year.  Why on earth should I be forced to pay for a monthly plan when I already have a creative cloud subscription?

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Adobe Community Professional ,
Dec 22, 2018 Dec 22, 2018

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CC and stocks are 2 different things. You can buy credit packs for non-subscription stock purchases.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Nov 29, 2018 Nov 29, 2018

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Hello J.C.,

I've reviewed your account using the Adobe ID you are using here on the forums and your account appears to be in good order. It appears that your update was applied properly. Please let us know if you are still having trouble.

EBQ

EBQ

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New Here ,
Dec 13, 2019 Dec 13, 2019

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I seem to be having a similar issue -- any assistance would be appreciated; thank you!

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