Adobe Stock – On-demand

Community Beginner ,
Aug 15, 2018

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Hi,

A few days ago I got this message: "Your formula has expired. Please update your payment information to reactivate your subscription."

I updated the information but the message is still there.

I was still able to buy an image (extended license) but I did not have access to the invoice. I just received the order form by email

Thank you

Jean, kindly click on this link here: Contact Customer Care and select the options for your issue and then you can start a chat with the support team or get a number to reach them.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link to understand the  contact options.

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Adobe Stock – On-demand

Community Beginner ,
Aug 15, 2018

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Hi,

A few days ago I got this message: "Your formula has expired. Please update your payment information to reactivate your subscription."

I updated the information but the message is still there.

I was still able to buy an image (extended license) but I did not have access to the invoice. I just received the order form by email

Thank you

Jean, kindly click on this link here: Contact Customer Care and select the options for your issue and then you can start a chat with the support team or get a number to reach them.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link to understand the  contact options.

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Aug 15, 2018 0
Adobe Employee ,
Aug 15, 2018

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Hi Jean,

I apologize for the troubles that you've been facing here with the billing.

I checked your account here for the billing details and that's update with the card on file and we've charged the authorization charge for $1 and it has been successful. The issue here is that because of the payment issue, your subscription has moved into a suspended state.

I would suggest you to Contact Customer Care to get the subscription reactivated.

Let me know if you face any troubles in reaching the support.

Regards,

Sheena

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Aug 15, 2018 1
Community Beginner ,
Aug 15, 2018

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Hi,

You said : "I would suggest you to Contact Customer Care to get the subscription reactivated."

How can i do that ?

I've update my payment information but the message is still there. (Votre formule a expiré)

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Aug 15, 2018 0
Adobe Employee ,
Aug 15, 2018

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Jean, kindly click on this link here: Contact Customer Care and select the options for your issue and then you can start a chat with the support team or get a number to reach them.

Please see Contact Support FAQ: Unable to reach support through the "Contact US" link to understand the  contact options.

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Aug 15, 2018 1
Community Beginner ,
Aug 15, 2018

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I came on the forum thinking you could solve this little problem of formula

Too bad

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Aug 15, 2018 0
Adobe Employee ,
Aug 15, 2018

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Jean since this is an open forum therefore due to security reasons we cannot handle the billing and cancellation related queries directly here.

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Aug 15, 2018 1
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