Adobe Stock One Year Subscription Scam

Community Beginner ,
Jan 28, 2018

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Hello, I recently signed up for a one month free trial, and am now being charged $32 a month for a serviceI did not sign up for.  There is also a $158 fee to cancel.  I'm outraged.

April,

I totally understand your concern, it might be possible that you have overlooked or was not aware of the terms and conditions while you signed up for the Adobe Stock subscription, however, as John mentioned in his above post that you need to contact our support team to check whether an exception can be made in this scenario(if any).

If you have troubles reaching our support team, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

In case of any further questions, feel free to update this thread.

Regards

Twarita

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Adobe Stock One Year Subscription Scam

Community Beginner ,
Jan 28, 2018

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Hello, I recently signed up for a one month free trial, and am now being charged $32 a month for a serviceI did not sign up for.  There is also a $158 fee to cancel.  I'm outraged.

April,

I totally understand your concern, it might be possible that you have overlooked or was not aware of the terms and conditions while you signed up for the Adobe Stock subscription, however, as John mentioned in his above post that you need to contact our support team to check whether an exception can be made in this scenario(if any).

If you have troubles reaching our support team, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

In case of any further questions, feel free to update this thread.

Regards

Twarita

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Jan 28, 2018 1
Adobe Employee ,
Jan 28, 2018

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Hi April,

Sorry for the trouble it has caused to you, however, I have checked your account details and noticed that you have a Stock subscription 10 images a month(one-year) plan which was purchased on 27 Oct 2017. Under this plan, service begins from the moment that you activate this trial period by submitting your payment details. You will not be charged for the first month’s billing cycle. You’ll be charged the rate stated above, plus applicable taxes (such as value added tax when the stated rate doesn’t include VAT), every month starting with the second month’s billing cycle for the duration of your first annual contract.

If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

For more information please refer to Legal subscription terms | Adobe

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Jan 28, 2018 1
Community Beginner ,
Jan 28, 2018

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That’s absurd and I did read anything about a cancellation fee.

Horrible business practice.

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Jan 28, 2018 3
Most Valuable Participant ,
Jan 28, 2018

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Did read the Subscription Terms before you "clicked to agree" to the terms when buying a subscription? https://www.adobe.com/misc/subscription_terms.html

This is a public forum, not Adobe support... click below to contact Adobe staff to help

While the forums are open 24/7 you may not contact Adobe support at all times

Chat help: Mon - Fri  5am - 7pm  (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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Jan 28, 2018 1
Community Beginner ,
Jan 28, 2018

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If that’s the case then why are so many people online complaining that this is on fact a scam?

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Jan 28, 2018 4
Most Valuable Participant ,
Jan 28, 2018

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>I did read anything about a cancellation fee

Presuming you meant to write "I did NOT read..." you would not be the only person who "clicks to agree" without fully reading the terms

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Jan 28, 2018 1
Community Beginner ,
Jan 28, 2018

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I’m sure many people have been tricked by this, and will pay your cancellation fee and then NEVER use any adobe products going forward. It’s bad business, as is your customer service.

You would rather have people pay the fee, instead of have lifelong customers?

Doesn’t make sense, and I’m clearly not the only one who was duped by the terms. Ok, I will pay your fee, but I will be sure to post on every social media outlet and every forum I can about your horrible business practice.

April

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Jan 28, 2018 4
Most Valuable Participant ,
Jan 28, 2018

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This is a public forum, not Adobe support

Other users (like me) can't help with an account issue or Adobe's policies

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Jan 28, 2018 1
Adobe Employee ,
Jan 30, 2018

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April,

I totally understand your concern, it might be possible that you have overlooked or was not aware of the terms and conditions while you signed up for the Adobe Stock subscription, however, as John mentioned in his above post that you need to contact our support team to check whether an exception can be made in this scenario(if any).

If you have troubles reaching our support team, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

In case of any further questions, feel free to update this thread.

Regards

Twarita

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Jan 30, 2018 0
Community Beginner ,
Jan 30, 2018

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It’s all been taken care of. Thank you.

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Jan 30, 2018 0
Community Beginner ,
Jan 28, 2018

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This leaves the worst taste in my mouth for any and all adobe products. Can you please waive the cancellation fee?

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Jan 28, 2018 1
New Here ,
Oct 26, 2018

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adobe are scammers

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Oct 26, 2018 2
New Here ,
Oct 13, 2019

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I didn't cancel my subscription because I was in a car accident and I didn't even remember I did it. I accepted that I was stuck in this hostage situation where I would be penalized for canceling. However, I am low on funds as I'm recovering from my accident and I discovered that even though you pay the monthly subscription, they take them from you if you are late on the next month. I have 60 credits that I cannot use even though I've paid for them. It is a scam. It takes advantage of small business owners by taking your money and returning nothing. Audible and Paypal both lost a class action suit for taking advantage of things like this. I'm very disappointed because I've been a paid creative cloud subscriber for a long time. I tried to resolve and they refused to give me access to a product I paid for. So, if you have income fluctuations for any reason, they will take back everything you already paid for. Thanks Adobe.

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Oct 13, 2019 0
Adobe Employee ,
Oct 14, 2019

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Hi H.,
I'm sorry to hear of the difficulties you have had. Please contact customer care for assistance with your issue: https://helpx.adobe.com/contact.html

EBQ

EBQ

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Oct 14, 2019 0
New Here ,
Feb 19, 2020

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Fully, agree very poor business practice! Wish we could inflate this issue to reacht the public... Dont get me wrong I love adobe products, but stupid, younger me, got lured into a very ridiculous contract! It's just absurd really!

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Feb 19, 2020 1
New Here ,
Nov 26, 2020

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This is a scam same thing has happened to me. I havnt used the product and been charged on three occasions. disgusting Im in debt at the moment and this hasnt helped. Now trying to get me to pay for the whole year for nothing.

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Nov 26, 2020 0
New Here ,
Nov 26, 2020

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Why are you scamming me and other people into a year contract and dont just do monthly. Its a crap service aswell no videos just images I can get from elsewhere. ???

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Nov 26, 2020 0
New Here ,
Nov 26, 2020

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Before you come back with look at the terms and conditions rubbish have a look in the internet with what lots of others are saying.

I want a full refund and my contract cancelled which I didnt ask for.

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Nov 26, 2020 0
New Here ,
Nov 26, 2020

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Adobe have cancelled my contract and been reasonable. Please do consider month by month service Adobe

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Nov 26, 2020 0
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