Adobe stock page unresponsive cannot download images

Feb 13, 2019

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When I open a library selecting and downloading images becomes sluggish then an error "adobe stock page unresponsive" appears. I have cleared my cache, history, restarted chrome.

Hi T.M.,

I apologize for the difficulty you are having. We are aware of the issue and working on the solution. You have discovered the workaround. I'll update this thread once we have a fix available and we do appreciate your patience with this issue.

EBQ

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Adobe stock page unresponsive cannot download images

Feb 13, 2019

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When I open a library selecting and downloading images becomes sluggish then an error "adobe stock page unresponsive" appears. I have cleared my cache, history, restarted chrome.

Hi T.M.,

I apologize for the difficulty you are having. We are aware of the issue and working on the solution. You have discovered the workaround. I'll update this thread once we have a fix available and we do appreciate your patience with this issue.

EBQ

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124

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Feb 13, 2019 0
Feb 13, 2019

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Downloading or uploading?

What you could try:

  • use a different browser
  • disable temporarily all add-ons.
Regards, Abambo
Hard- and Software Engineer and Photographer.

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Feb 13, 2019 1
Feb 13, 2019

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It only does this on a library that has a large number of photos added to it. 200+. My other libraries work fine. It is not a connection problem as I've experienced in multiple locations. The only fix I've found is make new a library.

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Feb 13, 2019 0
Feb 13, 2019

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Yes, there is a known problem with libraries with more than 100 elements.

See here: Re: Issues with Libraries Loading in Stock

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Feb 13, 2019 1
Adobe Employee ,
Feb 13, 2019

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Hi T.M.,

I apologize for the difficulty you are having. We are aware of the issue and working on the solution. You have discovered the workaround. I'll update this thread once we have a fix available and we do appreciate your patience with this issue.

EBQ

EBQ

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Feb 13, 2019 1
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