Adobe Stock plan prices and cancelation fees are confusing

New Here ,
Apr 17, 2020 Apr 17, 2020

Copy link to clipboard

Copied

I have been charged $30 for adobe stock membership that I didn't sign up for. I tried a free sample for 10 pictures but your advertising and policies are so tricky that now I want to cancel this plan and the cancelation fee is $50!!!! this should be illegal!
 
Can someone please help me to cancel this.  My business is on hold right now and this whole situation just seems not fair.
I can believe that there is no way to actually be in contact with the support center in this company. When you have smaller companies like squarespace with assistance 24/7 and it took me a while to understand that I have to join a forum and pray that someone will answer my request!!!
Thanks
TOPICS
Licensing, Plans and purchase, Terms of use

Views

426

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 19, 2020 Apr 19, 2020

Copy link to clipboard

Copied

LATEST

Hi luisanunez89,

as this is mainly a user-to-user forum, we non-Adobe Staff users can't provide help for billing, account and subscription issues.

Please contact Adobe Customer Care instead by visiting the following link:
» https://helpx.adobe.com/contact.html

On that site, there should be a circle with a speech bubble in it on the right hand side (see example image below). Clicking it will initiate a Chat.

contactadobeicon.png

Kind Regards,
Maurice

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines