Adobe stock problem with login after connection with Fotolia.

New Here ,
Nov 10, 2018

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Some time ago I have connected Fotolia with Adobe Stock.

Later I have changed a password and nick.

Finally I can't login on Adobe. When I want to login, there is a sentence sth like this:such an account already exists. In Fotolia I don,t have a problem. What can I do? Change of password etc don't help me.

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Adobe stock problem with login after connection with Fotolia.

New Here ,
Nov 10, 2018

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Some time ago I have connected Fotolia with Adobe Stock.

Later I have changed a password and nick.

Finally I can't login on Adobe. When I want to login, there is a sentence sth like this:such an account already exists. In Fotolia I don,t have a problem. What can I do? Change of password etc don't help me.

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Nov 10, 2018 0
Adobe Employee ,
Nov 12, 2018

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Hi Sabina,

Sorry to hear that you are facing issues with your Adobe Stock account.

Looping in EvilBugQueen1 to help you with this issue.

You may also reach out to our support team Support FAQ: How can I contact Adobe for support?  for account related issues.

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Regards,

Twarita

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Nov 12, 2018 0
Adobe Employee ,
Nov 12, 2018

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Hello SK,

I'm sending you private message for more information.

EBQ

EBQ

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Nov 12, 2018 0
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