Adobe Stock purchase will not open in Ai CS6 (16.0.3)

New Here ,
Apr 09, 2018 Apr 09, 2018

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I purchased #94042439 and am getting a message stating "Can't open the illustration. The illustration contains an illegal operand. {eps_metadata_stream}"

Please advise.

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Adobe Employee , Apr 12, 2018 Apr 12, 2018
Hi Ricky,Just an update: We've the original file ID 94042439  fixed from the backend and now it seems to be working fine. Regards,Sheena

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LEGEND ,
Apr 09, 2018 Apr 09, 2018

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Opens just fine in Illustrator CC. My guess is it contains features that were not available in CS6. Try installing the Illustrator CC trial and see if you can open it.

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Adobe Employee ,
Apr 09, 2018 Apr 09, 2018

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Hi Ricky,

I tried to open the file in Illustrator CC and it did give me the same error.

Let me get the file checked from the team and update you.

In the meanwhile, please try the suggestion as given by Brad.

Regards,

Sheena

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LEGEND ,
Apr 09, 2018 Apr 09, 2018

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Strange it opens just fine for me.

Screen Shot 2018-04-09 at 8.32.53 AM.png

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Adobe Employee ,
Apr 10, 2018 Apr 10, 2018

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Hi Ricky,

We've confirmed from the team that there is an issue opening the file in Illustrator.

Therefore I've added a license in your account to use for a different image.

Let me know if that helps!

Regards,

Sheena

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Adobe Employee ,
Apr 12, 2018 Apr 12, 2018

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Hi Ricky,

Just an update: We've the original file ID 94042439  fixed from the backend and now it seems to be working fine.

Regards,

Sheena

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