Adobe Stock - purchased on an extended license

New Here ,
Apr 09, 2021 Apr 09, 2021

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An Adobe image (purchased with in extended license) will not open in any platform. Please advise or refund license. Where can I get customer support?

 

Thank you, 

 

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Asset Quality

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Adobe Community Professional ,
Apr 09, 2021 Apr 09, 2021

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Moved to the Stock forum.

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Adobe Employee ,
Apr 09, 2021 Apr 09, 2021

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Hi @Kathleen5DE6,

If you can provide the asset ID and the program you are using to open the file I may be able to troubleshoot the issue for you.

EBQ

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