Adobe Stock subscription without agreement

New Here ,
Apr 15, 2020 Apr 15, 2020

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Dear customer service from Adobe, 

 

As a design freelancer, I subscribed to Adobe Creative Suite a year ago. Today, I just noticed on my bank statement that - without any form of consensual agreement - there is a subscription running which is called "Adobe Stock Photos" that costs. I don't need such a subscription and never used it (as I have never used stock photos and probably never will). Hence, I ask for the immediate reimbursement of the total amount spent AND a cancellation of my subscription, otherwise, I will stop all my subscriptions to Adobe for good. 

 

Thank you for your prompt reply. 

 

Best, 

 

Pierre

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Plans and purchase, Terms of use, Troubleshooting

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Most Valuable Participant ,
Apr 16, 2020 Apr 16, 2020

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Sounds a problem. You need to contact Adobe. The forum is not Customer Support, just fellow customers. 

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Adobe Employee ,
Apr 20, 2020 Apr 20, 2020

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

EBQ

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