Adobe Stock Templates Images Not Loading In Photoshop CC

New Here ,
May 20, 2018 May 20, 2018

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Recently I contacted a rep. for Photoshop because I was having an issue where I couldn't download any stock templates from any of the categories apart from "Photo". The rep's have been trying several things for the last few months, but a couple days ago the rep took control of my PC and removed a folder from somewhere in either the Photoshop Files, or Creative Cloud files, and since then I'm unable to load any of the images for the Stock templates (apart from ones I've already downloaded) in any of the categories. I've been trying since then to get ahold of someone to fix this, but the person's been playing email tag for a few days and nothing's been resolved.

Does anyone know where the "stock" folder goes in any of the CC or PS files? Inside the folder is - 2  "JSON" files, and one folder called "assets" which contains all of the stock template images.

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Adobe Employee , May 21, 2018 May 21, 2018
Hi Daniel,I understand that you're unable to use the Stock file on Photoshop and you contacted the support for the same but the issues hasn't been resolved.I did check your account and was able to track down the support interaction as mentioned by you under case# ADB-2197376-F3S3 which is still being worked upon. I am going ahead and escalating the case from my end so that it can be resolved for you on priority. Appreciate your patience.Regards,Sheena

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Adobe Employee ,
May 21, 2018 May 21, 2018

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Hi Daniel,

I understand that you're unable to use the Stock file on Photoshop and you contacted the support for the same but the issues hasn't been resolved.

I did check your account and was able to track down the support interaction as mentioned by you under case# ADB-2197376-F3S3 which is still being worked upon. I am going ahead and escalating the case from my end so that it can be resolved for you on priority.

Appreciate your patience.

Regards,

Sheena

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