Adobe Stock “Transparent Images” Not Transparent

New Here ,
Jan 06, 2021

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  • I'm very frustrated with the Adobe stock, I think I must have misunderstood what I was getting.  You asked for a file # but if you try pretty much any of the string light "transparent" overlays, or any other type of  light or snow transparent image/overlays, you will see that none are transparent or easy to use.  I was able to purchase easy to use transparent overlays from Luxe photography and I would like to be rehimbursed by Adobe stock.  Offering transparent images should mean that the background is transparent.  I've since bought and paid for adobe Illustrator and spent many hours of frustration trying to make the Adobe stock transparent in order to work for my images.  I edit in PS.  I've now wasted time energy and money on both of these Adobe items that I will never use.  Please advise. 
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Adobe Stock “Transparent Images” Not Transparent

New Here ,
Jan 06, 2021

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  • I'm very frustrated with the Adobe stock, I think I must have misunderstood what I was getting.  You asked for a file # but if you try pretty much any of the string light "transparent" overlays, or any other type of  light or snow transparent image/overlays, you will see that none are transparent or easy to use.  I was able to purchase easy to use transparent overlays from Luxe photography and I would like to be rehimbursed by Adobe stock.  Offering transparent images should mean that the background is transparent.  I've since bought and paid for adobe Illustrator and spent many hours of frustration trying to make the Adobe stock transparent in order to work for my images.  I edit in PS.  I've now wasted time energy and money on both of these Adobe items that I will never use.  Please advise. 
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Asset Quality

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36

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Jan 06, 2021 0
Adobe Employee ,
Jan 06, 2021

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@Jessica5C5C without the asset ID it is difficult to assist you with this issue.

EBQ

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Jan 06, 2021 0
New Here ,
Jan 06, 2021

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Here are some of the files I have tried. 

175395580

 

317111635

 

294829066

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Jan 06, 2021 0
Adobe Employee ,
Jan 12, 2021

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Hi @Jessica5C5C,

Apologies for the delay in responding to your last message. I agree having transparent in the title and keywords is misleading. If you don't have Adobe Illustrator then there is no way that you will be able to download a transparent image. However JPEGs cannot be transparent whether the .ai file is transparent or not.

 

I have grante you replacement licenses for the files you have reported. Please delete these from any libraries and from your local system.

EBQ

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Jan 12, 2021 0
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