Adobe Stock Trial - a real rip-off

New Here ,
Sep 18, 2017 Sep 18, 2017

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I signed up for an Adobe Stock Trial and because I couldn't find out how to cancel the Trial simply, I postponed it more and more (because it's annoying and time consuming) and finally I ended up having an unwanted subscritption that I don't even need. But that's not the worst thing of the whole story! I wanted to cancel the subscription (and I was aware that I might have to pay another month more or so), and was really really shocked to find out that the minimum subscription is for ONE year! I am very very disapointed in Adobe. I do expect such malicious behaviour from little unknow companies, but not from a company such as Adobe. And not only that: If I still want to cancel today, I have to pay a Penalty of CHF 160! I can hardly believe that. Is that really Adobe????? I was a huge fan of the Adobe but now I must say they are real gangsters! Why do they need such behaviour? And I'm sure I'm not the only one who had this bad experience, I'm sure a lot of people have tried out Adobe Stock and couln't find out how to cancel the Trial on time and were surprised about a unwanted one-year-subscription.

Now: if I want to be sure that - in one year - my subscription will not be continued (unwanted AGAIN), I need to cancel now, otherwise I might forgot. If I do cancel today, I have to pay a huge penalty and - what a surprise - will loose the Downloads that I have already paied for. I would be ashamed, really.

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Adobe Employee , Sep 18, 2017 Sep 18, 2017
Hi Karin,Sorry to hear that you are facing troubles, please contact our support team Contact Customer Care for cancellation requests and refund related issues.In case you're your unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link Additionally, I would like to let you know that if you download your remaining assets they will forever remain in your license history and you can use them later.Feel free to up...

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Adobe Employee ,
Sep 18, 2017 Sep 18, 2017

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Hi Karin,

Sorry to hear that you are facing troubles, please contact our support team Contact Customer Care for cancellation requests and refund related issues.

In case you're your unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Additionally, I would like to let you know that if you download your remaining assets they will forever remain in your license history and you can use them later.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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