Adobe stock unauthorized subscription

New Here ,
May 18, 2018 May 18, 2018

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Unlike most people here, I have absolutely no idea why I'm receiving this unauthorized charge from adobe stock each month for $32.46.  I need a canceled subscription and refund ASAP.  Please assist.

W. Freeman

Message was edited by: Wille Freeman

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Adobe Employee , May 21, 2018 May 21, 2018
Hi Willie,Sorry to hear that.I checked your account details under the Adobe ID shared in the forums and was unable to find any subscription or transaction details. Please confirm if you have a different Adobe ID(in a private message), so that I can check and further assist you. You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.RegardsTwarita

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Adobe Employee ,
May 21, 2018 May 21, 2018

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Hi Willie,

Sorry to hear that.

I checked your account details under the Adobe ID shared in the forums and was unable to find any subscription or transaction details.

Please confirm if you have a different Adobe ID(in a private message), so that I can check and further assist you.

You may also contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.

Regards

Twarita

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