Adobe Stock Vector won't open in Illustrator

Community Beginner ,
Aug 08, 2019 Aug 08, 2019

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I have signed up for the free trial of Adobe stock and the very first vector I have downloaded won't open - it looks like it's opening, then just crashes Illustrator.

The image is AdobeStock_143351672.ai.  Is it corrupted?!

Thanks

Nicole

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Adobe Community Professional ,
Aug 08, 2019 Aug 08, 2019

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You're right. It crashes Illustrator or at least takes more than 5 minutes (that's the time it's using my CPU and having me starring at a white Illustrator window) to open...

Looping in KanikaS​ for cross checking and also may be offering an image credit, so that Nicole can acquire a different asset.

Just for the records: could you give your exact Illustrator version?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 08, 2019 Aug 08, 2019

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Thanks for responding so quickly!  I have Adobe CC and the version is 23.0.1 (64-bit).

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Adobe Community Professional ,
Aug 08, 2019 Aug 08, 2019

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It's still trying to open and memory use is rising. Let's see what Adobe says. In the meantime I would suggest you select a different asset may be also from a different author.

It may well be that the asset is so complex that it takes a little eternity to open. As I'm anyhow closing now my computer for the day, I can let it run for the night to see what happens... 🙂

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Aug 08, 2019 Aug 08, 2019

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You might be right about it taking forever to open as it's complex - add that to the fact that I am so impatient that after 5 minutes I close Illustrator! 😉 

Thanks for your help so far and for leaving your computer running to check it out - that's really kind of you!

Hopefully Adobe will come back to us too.

Have a good evening!

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Adobe Community Professional ,
Aug 08, 2019 Aug 08, 2019

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I would also close after 5 minutes, but the computer has around 12 hours for its quest...

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Aug 08, 2019 Aug 08, 2019

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The file opened. I'm currently saving it in the latest Ai file format. But I really think that the file is looking great but very heavy to work with. May be a stronger computer than mine could handle this file.

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Community Professional ,
Aug 09, 2019 Aug 09, 2019

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Again an update:

The file works but takes some patience to work with. All is depending on what you want to do with...

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
Aug 09, 2019 Aug 09, 2019

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Hi Nicole/Abambo

I tried to open the file at my end, it opens fine, however, takes time to open.

As Abambo said it's a heavy file to work with.

Nicole, let me know if you wish to have an additional license in case you don't want to use this file.

Thanks

Kanika

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Community Beginner ,
Aug 09, 2019 Aug 09, 2019

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Thanks Abambo for all your hard work trying to sort this out for me, I really appreciate it!

Kanika, thank you also for confirming it does work but takes a while.  If I could please have an additional licence that would be much appreciated.

Have a great weekend both!

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Adobe Employee ,
Aug 09, 2019 Aug 09, 2019

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Nicole, I have added an additional license to your account.

You too have a great weekend!

Thanks

Kanika

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