adobe stock

New Here ,
Jan 05, 2020 Jan 05, 2020

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Hi,

I recently purchased the 'Creative cloud apps' at the student rate. Upon checking my account for my purchase, the adobe stock programme is there too.

I did not select the option to add this programme when purchasing the creative cloud app. 

Upon checking my adobe bill,  I am being charged for this adobe stock programme to which I did not subsribe too. 

Can someone please advise how to remove this/ get a refund?

Why am I being charged for a programme that I never subscribed to?

Kind Regards,

Shannon

 

 

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Adobe Community Professional , Jan 06, 2020 Jan 06, 2020
Did you check the "10 images stock subscription, first month free" option? You will not have a stock subscription if you did not click the corresponding options. For how long have you the stock subscription now? If less than 15 days into the second month, you can cancel without a fee. If you have more than the 15 days, you should contact customer service and negotiate you way out: Contact Customer Care .

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Adobe Community Professional ,
Jan 06, 2020 Jan 06, 2020

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Did you check the "10 images stock subscription, first month free" option? You will not have a stock subscription if you did not click the corresponding options.

 

For how long have you the stock subscription now? If less than 15 days into the second month, you can cancel without a fee. If you have more than the 15 days, you should contact customer service and negotiate you way out: Contact Customer Care .

 

Regards, Abambo
Hard- and Software Engineer and Photographer.

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