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I don't have access to photos on Adobe stock despite the paid service.
Does any one know what to do in that case? Unfortunately no official contact page works by now on Adobe websites.
On your Adobe Stock page account, use the 'Contact Us' which is at the bottom of the page.
Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".