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Adobe Stock item #307558325 is listed as an AI/EPS file. After downloading, I attempt to open in Illustrator and receive pop-up messages that the background image is missing and the used font could not be found. I thought to try the "Open in App" option from the website, but a fully flattened image opens in Illustrator.
Is there a way to fix this or be refunded for the download?
What the file should look like as a fully editable AI document. Instead opens as image when selecting "Open in App" option.
The font error message after opening. The background is gone.
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Adobe Stock item #307558325 is listed as an AI/EPS file. After downloading, I attempt to open in Illustrator and receive pop-up messages that the background image is missing and the used font could not be found. I thought to try the "Open in App" option from the website, but a fully flattened image opens in Illustrator.
Is there a way to fix this or be refunded for the download?
What the file should look like as a fully editable AI document. Instead opens as image when selecting "Open in App" option.
The font error message after opening. The background is gone.
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Hi E.,
Thank you for reporting the issue with this file. I've confirmed the issue and notified our content team. I've granted you a replacement license for the asset.
EBQ
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I appreciate it, thank you! For future reference, is there a preferred way to notify someone about issues with Stock files? This was the first instance I've run across with format problems.
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Hi E.,
Right now posting on the forums is the easiest way to report this. We don't currently have a more formal process.
EBQ
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Seems to be alot of cheating going on. 😞