AI/EPS file incorrect formatting

[emilyo36323891]

Adobe Stock item #307558325 is listed as an AI/EPS file. After downloading, I attempt to open in Illustrator and receive pop-up messages that the background image is missing and the used font could not be found. I thought to try the "Open in App" option from the website, but a fully flattened image opens in Illustrator.

Is there a way to fix this or be refunded for the download?

What the file should look like as a fully editable AI document. Instead opens as image when selecting "Open in App" option.The font error message after opening. The background is gone.

[EvilBugQueen1]

Hi E.,

Thank you for reporting the issue with this file. I've confirmed the issue and notified our content team. I've granted you a replacement license for the asset.

EBQ

[emilyo36323891]

I appreciate it, thank you! For future reference, is there a preferred way to notify someone about issues with Stock files? This was the first instance I've run across with format problems.

[EvilBugQueen1]

Hi E.,

Right now posting on the forums is the easiest way to report this. We don't currently have a more formal process.

EBQ

[PaintedKitty]

Seems to be alot of cheating going on. 😞