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AI File #137691333 Does not work #137691349

New Here ,
Dec 15, 2017 Dec 15, 2017

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Tried several different methods to get this file to open and be usable. Downloaded from License History, from the item itself, etc... This file simply does not work. For Illustrator it hangs upon opening. Photoshop loads it like it was not a vector image. I licensed and download similar file 137691349 and this file worked perfectly. Please, can I have a credit for 137691333 since both of these files seem to be similar enough for my use? Again I followed troubleshooting steps for 137691333 and could not get this file to work as a vector file in Illustrator.

Thanks,

Bob 

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correct answers 1 Correct Answer

Adobe Employee , Dec 15, 2017 Dec 15, 2017
Hi Bob,I have licensed and downloaded the file(137691333 ) on my end and agree that the file is not opening with Illustrator CC.I apologize for the trouble and have added an image credit to your account so that you can license a different image instead.Hope that helps!Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Dec 15, 2017 Dec 15, 2017

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Hi Bob,

I have licensed and downloaded the file(137691333 ) on my end and agree that the file is not opening with Illustrator CC.

I apologize for the trouble and have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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New Here ,
Dec 15, 2017 Dec 15, 2017

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Twarita,

Thank you very much for checking on this (and so quickly also!!!)... That solves the issue for me... the other image I mentioned was very similar so I'm good on this end...

Again thank you for terrific support!

Bob

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Adobe Employee ,
Dec 15, 2017 Dec 15, 2017

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You are welcome!

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