AI file opens as raster image

May 21, 2019

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I purchased https://stock.adobe.com/images/magma-hot-text-strong-rock-alphabet-effect-font/141459336 , it says that it is an AI file, but after opening it in Illustrator it is a raster image.

I specifically purchased it to use various elements from it.

Hi Aryeh,

Sorry for the trouble it has caused to you.

I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

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AI file opens as raster image

May 21, 2019

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I purchased https://stock.adobe.com/images/magma-hot-text-strong-rock-alphabet-effect-font/141459336 , it says that it is an AI file, but after opening it in Illustrator it is a raster image.

I specifically purchased it to use various elements from it.

Hi Aryeh,

Sorry for the trouble it has caused to you.

I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

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96

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Translate

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May 21, 2019 0
Adobe Employee ,
May 21, 2019

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Hi Aryeh,

I apologize for such an experience.

I'll get the file checked from the team and update you with more information.

Regards,

Sheena

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May 21, 2019 0
Adobe Employee ,
May 23, 2019

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Hi Aryeh,

Sorry for the trouble it has caused to you.

I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

Likes

Translate

Translate

Report

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May 23, 2019 0
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