• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

AI file opens as raster image

Participant ,
May 21, 2019 May 21, 2019

Copy link to clipboard

Copied

I purchased https://stock.adobe.com/images/magma-hot-text-strong-rock-alphabet-effect-font/141459336 , it says that it is an AI file, but after opening it in Illustrator it is a raster image.

I specifically purchased it to use various elements from it.

Views

210

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 23, 2019 May 23, 2019

Hi Aryeh,

Sorry for the trouble it has caused to you.

I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

Votes

Translate

Translate
Adobe Employee ,
May 21, 2019 May 21, 2019

Copy link to clipboard

Copied

Hi Aryeh,

I apologize for such an experience.

I'll get the file checked from the team and update you with more information.

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 23, 2019 May 23, 2019

Copy link to clipboard

Copied

LATEST

Hi Aryeh,

Sorry for the trouble it has caused to you.

I got the file checked and since it is not available at the best quality, I've added 1 license to your account which you can use for a different image.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards,

Sheena

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started