AI file opens as text instead of image

New Here ,
Jun 09, 2018

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I usually do not have problems opening AI files in Photoshop, but image number 151501383 is not displaying correctly. It opens as normal, but it just shows a bunch of text instead of the image.

Is it possible to get credited back for this image and have the image checked so others don't have the same problem? I downloaded it three times with the same issue.

This is what I see when I open in Photoshop:

Screen Shot 2018-06-09 at 3.41.59 PM.png

Hello Amanda, I suspect the file has an issue on these situations - could be some compatibility issue in the mix.  I will follow up with content team for investigation on the file.  Meantime, I've added one standard license on your account.

Thanks for reporting the issue.

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AI file opens as text instead of image

New Here ,
Jun 09, 2018

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I usually do not have problems opening AI files in Photoshop, but image number 151501383 is not displaying correctly. It opens as normal, but it just shows a bunch of text instead of the image.

Is it possible to get credited back for this image and have the image checked so others don't have the same problem? I downloaded it three times with the same issue.

This is what I see when I open in Photoshop:

Screen Shot 2018-06-09 at 3.41.59 PM.png

Hello Amanda, I suspect the file has an issue on these situations - could be some compatibility issue in the mix.  I will follow up with content team for investigation on the file.  Meantime, I've added one standard license on your account.

Thanks for reporting the issue.

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Jun 09, 2018 0
Adobe Employee ,
Jun 10, 2018

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Hello Amanda, I suspect the file has an issue on these situations - could be some compatibility issue in the mix.  I will follow up with content team for investigation on the file.  Meantime, I've added one standard license on your account.

Thanks for reporting the issue.

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Jun 10, 2018 2
New Here ,
Jun 11, 2018

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Thank you for your help!

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Jun 11, 2018 0
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