AI format!

New Here ,
Jan 13, 2017 Jan 13, 2017

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Afternoon. I have purchased an AI format that I cannot open as I am on a Mac. Can this be refunded to my account? Thanks.

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LEGEND , Jan 13, 2017 Jan 13, 2017
tomc83602935 wrote:Afternoon. I have purchased an AI format that I cannot open as I am on a Mac. Can this be refunded to my account? Thanks. Its an Adobe Illustrator file. Shouldn't matter if you are on a Mac or PC. Are you trying to open it in Adobe Illustrator? If not, that is what you need to do to open it. Being on a Mac does not make a difference.

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Adobe Employee ,
Jan 13, 2017 Jan 13, 2017

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Hi Tomc83602935,

Could you please share the image id that you have licensed?

Thanks.

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LEGEND ,
Jan 13, 2017 Jan 13, 2017

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tomc83602935 wrote:

Afternoon. I have purchased an AI format that I cannot open as I am on a Mac. Can this be refunded to my account? Thanks.

Its an Adobe Illustrator file. Shouldn't matter if you are on a Mac or PC. Are you trying to open it in Adobe Illustrator? If not, that is what you need to do to open it. Being on a Mac does not make a difference.

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