All credits are gone?!?

Community Beginner ,
Dec 07, 2017 Dec 07, 2017

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Hello,

last time I logged in 2 weeks ago I had 130 credits left today there are 0.

How can this happen? I didn't download any of them.

Thanks,

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Adobe Employee , Dec 11, 2017 Dec 11, 2017
Hi Marc,As per our terms mentioned in the FAQ: https://helpx.adobe.com/stock/help/plans.html once you cancel the subscription, you forfeit any unused licenses.Please Contact Customer Care for more help on this issue.Regards,Sheena

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Adobe Employee ,
Dec 08, 2017 Dec 08, 2017

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Hi Daniel,

I checked your account and it shows your Adobe Stock subscription to be canceled and that is the reason why you are unable to see your credits when you log in.

You can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Please see Common Questions about plans, purchasing, and availability, Adobe Stock  for more details.

Regards,

Sheena

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Community Beginner ,
Dec 08, 2017 Dec 08, 2017

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Hello Sheena,

thanks for your reply. I canceled my subscription a long time ago and that was never a problem.

So why now?

Thanks,

Daniel

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Adobe Employee ,
Dec 08, 2017 Dec 08, 2017

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I apologize for the troubles Daniel but this information has been there in our FAQs always and that's the workflow once the subscription is cancelled.

You may Contact Customer Care for more details.

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Community Beginner ,
Dec 08, 2017 Dec 08, 2017

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Thanks ... I know it's not your fault. But its very unlikely that I will ever buy anything from Adobe again.

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Adobe Employee ,
Dec 08, 2017 Dec 08, 2017

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I understand the frustration Daniel but I am sorry that I could not be much of help.

But I would advise you to contact the support (link given above) as they would be able to provide some exceptions, in there are any.

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New Here ,
Dec 09, 2017 Dec 09, 2017

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Hello,

I am having the same issue. I canceled my Stock subscription, because I had that many unused credits. Now they are all lost... Is there a possibility to get the credits back, if I pay for another subscription?

Regards

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Adobe Community Professional ,
Dec 10, 2017 Dec 10, 2017

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Is the cancelation effective? If not, cancel the cancelation.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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New Here ,
Dec 11, 2017 Dec 11, 2017

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Yes. Unfortunately the cancelation is already effective.

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Adobe Employee ,
Dec 11, 2017 Dec 11, 2017

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Hi Marc,

As per our terms mentioned in the FAQ: https://helpx.adobe.com/stock/help/plans.html once you cancel the subscription, you forfeit any unused licenses.

Please Contact Customer Care for more help on this issue.

Regards,

Sheena

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Community Beginner ,
Dec 11, 2017 Dec 11, 2017

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I have to say that this behavior of Adobe is not very service oriented. First, they buy all the stock providers then increasing the prices for the pictures and now this. I think this is the last time I bought something from Adobe. What do you guys think?

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