All of my image credits are gone

New Here ,
Oct 08, 2018

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I had about 42 credits on my account and now they are gone. What is the deal? I didn't change anything on the account. Has this happen to anyone else recently?

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All of my image credits are gone

New Here ,
Oct 08, 2018

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I had about 42 credits on my account and now they are gone. What is the deal? I didn't change anything on the account. Has this happen to anyone else recently?

Views

53

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Oct 08, 2018 0
Adobe Employee ,
Oct 08, 2018

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Hi Rashad,

Sorry for the trouble it has caused to you.

I have checked your account details under the Adobe ID shared in the forums but was unable to find any active subscription. Have you perhaps taken an Adobe Stock trial with a different Adobe ID?  Please provide the order number so we can have this checked.

Regards,

Twarita

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