Another file is downloaded instead of the preview.

Participant ,
Nov 16, 2017

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I just downloaded the file:

Text Messaging Infographic – obraz | Adobe Stock

Unfortunately, when opened in AI shows graphics not related to what the preview shows. Is it a mistake or a scam?

Please help.

Marek

Hi Marek,

I licensed and downloaded the file ID(156652847)on my end and I agree that the template is different than what appears in the preview.

I apologize for the trouble. I have added an image credit to your account so that you can license a different file instead and will be reporting the same file to the concerned team so that they can review the file and can get it fixed.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Another file is downloaded instead of the preview.

Participant ,
Nov 16, 2017

Copy link to clipboard

Copied

I just downloaded the file:

Text Messaging Infographic – obraz | Adobe Stock

Unfortunately, when opened in AI shows graphics not related to what the preview shows. Is it a mistake or a scam?

Please help.

Marek

Hi Marek,

I licensed and downloaded the file ID(156652847)on my end and I agree that the template is different than what appears in the preview.

I apologize for the trouble. I have added an image credit to your account so that you can license a different file instead and will be reporting the same file to the concerned team so that they can review the file and can get it fixed.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Views

94

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 16, 2017 0
Adobe Employee ,
Nov 16, 2017

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Hi Marek,

I licensed and downloaded the file ID(156652847)on my end and I agree that the template is different than what appears in the preview.

I apologize for the trouble. I have added an image credit to your account so that you can license a different file instead and will be reporting the same file to the concerned team so that they can review the file and can get it fixed.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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