Another file is downloaded instead of the preview

New Here ,
Dec 14, 2017

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Hello,

I just download a file. Unfortunately, when opened in AI shows graphics not related to what the preview shows.

Abstract background. Glossy and colorful on the white panel. Use for template, brochure design. Vect...

500_F_117962017_xVHRnd6AgGX7e29jYuFW11i6dDInrBWe.jpgAdobeStock_117962017 [Przekonwertowany].jpg

Regards

Hi Sandra,

I apologize for the trouble. I tried to download the same file on my end and agree that the graphics of the licensed file is different than what appears in the preview.

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Another file is downloaded instead of the preview

New Here ,
Dec 14, 2017

Copy link to clipboard

Copied

Hello,

I just download a file. Unfortunately, when opened in AI shows graphics not related to what the preview shows.

Abstract background. Glossy and colorful on the white panel. Use for template, brochure design. Vect...

500_F_117962017_xVHRnd6AgGX7e29jYuFW11i6dDInrBWe.jpgAdobeStock_117962017 [Przekonwertowany].jpg

Regards

Hi Sandra,

I apologize for the trouble. I tried to download the same file on my end and agree that the graphics of the licensed file is different than what appears in the preview.

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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199

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Dec 14, 2017 0
Adobe Employee ,
Dec 14, 2017

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Hi Sandra,

I apologize for the trouble. I tried to download the same file on my end and agree that the graphics of the licensed file is different than what appears in the preview.

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Dec 14, 2017 1
Adobe Employee ,
Dec 14, 2017

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I will follow up on this content.  Thank you!

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Dec 14, 2017 1
New Here ,
Dec 28, 2017

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Thank You

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Dec 28, 2017 0
Adobe Employee ,
Dec 28, 2017

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You are welcome

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Dec 28, 2017 0
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