Another file is downloaded instead of the preview

New Here ,
Dec 14, 2017 Dec 14, 2017

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Hello,

I just download a file. Unfortunately, when opened in AI shows graphics not related to what the preview shows.

Abstract background. Glossy and colorful on the white panel. Use for template, brochure design. Vect...

500_F_117962017_xVHRnd6AgGX7e29jYuFW11i6dDInrBWe.jpgAdobeStock_117962017 [Przekonwertowany].jpg

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Adobe Employee , Dec 14, 2017 Dec 14, 2017
Hi Sandra,I apologize for the trouble. I tried to download the same file on my end and agree that the graphics of the licensed file is different than what appears in the preview.I have added an image credit to your account so that you can license a different image instead.Hope that helps!Feel free to update this thread in case of any additional questions.RegardsTwarita

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Adobe Employee ,
Dec 14, 2017 Dec 14, 2017

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Hi Sandra,

I apologize for the trouble. I tried to download the same file on my end and agree that the graphics of the licensed file is different than what appears in the preview.

I have added an image credit to your account so that you can license a different image instead.

Hope that helps!

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Adobe Employee ,
Dec 14, 2017 Dec 14, 2017

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I will follow up on this content.  Thank you!

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New Here ,
Dec 28, 2017 Dec 28, 2017

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Thank You

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Adobe Employee ,
Dec 28, 2017 Dec 28, 2017

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You are welcome

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