Ask a refund for purchased images on Adobe Stock

New Here ,
Dec 07, 2020

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Dear, 

I've recently purchased 4 images including devices green screen area. Qualities are not as expected to insert my custom screens into the devices (phones or computers).  Can I ask for a refund? 

 

Best,

 

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Ask a refund for purchased images on Adobe Stock

New Here ,
Dec 07, 2020

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Dear, 

I've recently purchased 4 images including devices green screen area. Qualities are not as expected to insert my custom screens into the devices (phones or computers).  Can I ask for a refund? 

 

Best,

 

TOPICS
Asset Quality

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26

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Dec 07, 2020 0
Adobe Employee ,
Dec 07, 2020

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Please provide the asset IDs of the images that aren't meeting your expectations.

EBQ

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Dec 07, 2020 0
New Here ,
Dec 07, 2020

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Thanks EvilbugQueen1 for your prompt reply!

The following 4 images: 

#364161208

#364161215

#364161232

#364161088

 

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Adobe Employee ,
Dec 07, 2020

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@pierref67362225 

Could you please explain the quality issue? I want to pass this on to our content team for review but need some specifics.

EBQ

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New Here ,
Dec 07, 2020

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Closer, the green screen color ligth is reflecting on the devices shape. Instead of theses images, I would like to swape to another set on Adobe Stock. Thanks in advance for your understanding 

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Dec 07, 2020 0
Adobe Employee ,
Dec 07, 2020

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You stated there was an issue with the quality of the image. I don't understand what the issue is here. If there is a quality issue with the images I'm happy to grant you a replacement license.

EBQ

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