• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Assinei o Plano Anual, porém não consigo licenciar imagens

New Here ,
May 05, 2021 May 05, 2021

Copy link to clipboard

Copied

Comecei a assinar o plano anual no dia 23 de maio, com 10 ativos por mês. Porém eu não consigo licenciar imagens. Diz que não tenho ativos e quando clico para licenciar o site pede pra eu comprar algum plano.

TOPICS
Account management , Licensing , Plans and purchase

Views

331

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , May 10, 2021 May 10, 2021

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


Votes

Translate

Translate
Community Expert ,
May 05, 2021 May 05, 2021

Copy link to clipboard

Copied

Are you signed-in with the correct Adobe id?

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 05, 2021 May 05, 2021

Copy link to clipboard

Copied

Hello!
Yes, I am.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

Some possible remedies could be:

- Open a private window/browsing incognito and sign in.

- Clearing cache and cookies.
- Using a different browser.
- Trying a different computer.
- Trying a different network or using a VPN.

If that does not help, you can contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 10, 2021 May 10, 2021

Copy link to clipboard

Copied

LATEST

Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
Buy Adobe Stock
Getting Started