Assinei o Plano Anual, porém não consigo licenciar imagens

New Here ,
May 05, 2021 May 05, 2021

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Comecei a assinar o plano anual no dia 23 de maio, com 10 ativos por mês. Porém eu não consigo licenciar imagens. Diz que não tenho ativos e quando clico para licenciar o site pede pra eu comprar algum plano.

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Account management, Licensing, Plans and purchase

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correct answers 1 Correct Answer

Adobe Employee , May 10, 2021 May 10, 2021
Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.

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Adobe Community Professional ,
May 05, 2021 May 05, 2021

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Are you signed-in with the correct Adobe id?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 05, 2021 May 05, 2021

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Hello!
Yes, I am.

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Adobe Community Professional ,
May 06, 2021 May 06, 2021

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Some possible remedies could be:

- Open a private window/browsing incognito and sign in.

- Clearing cache and cookies.
- Using a different browser.
- Trying a different computer.
- Trying a different network or using a VPN.

If that does not help, you can contact Adobe customer care. Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

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Adobe Employee ,
May 10, 2021 May 10, 2021

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Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue. Click on the chat icon in the lower right portion of the page. If you are unable to see this feature you may need to scroll down before it will appear or set your browser to private or incognito mode.


EBQ

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