Auto-Download does not work (but auto-download is set to on/active)

New Here ,
Feb 28, 2020

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When licensing a picture, auto-download doesn't work (auto-download is activated/on). But the picture doesn't get downloaded automatically.

When choosing re-download of the just licensed picture, the download works.


Our company users are complaining about having to re-download each new licensed picture because of auto-download not working.


Are there any known issues with auto-download function?


Happens identical in Chrome, Internet Explorer Browser and Firefox.

Popups are enabled for stock.adobe.com

Are there any more settings needed, to make auto-download work again?

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Troubleshooting

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Auto-Download does not work (but auto-download is set to on/active)

New Here ,
Feb 28, 2020

Copy link to clipboard

Copied

When licensing a picture, auto-download doesn't work (auto-download is activated/on). But the picture doesn't get downloaded automatically.

When choosing re-download of the just licensed picture, the download works.


Our company users are complaining about having to re-download each new licensed picture because of auto-download not working.


Are there any known issues with auto-download function?


Happens identical in Chrome, Internet Explorer Browser and Firefox.

Popups are enabled for stock.adobe.com

Are there any more settings needed, to make auto-download work again?

TOPICS
Troubleshooting

Views

23

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Feb 28, 2020 0
Adobe Employee ,
Aug 24, 2020

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Hi,

Apologies, for the late reply, we've had some issues with email notifications. Are you still seeing this issue?

EBQ

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Aug 24, 2020 0
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