Auto-Download does not work (but auto-download is set to on/active)

New Here ,
Feb 28, 2020 Feb 28, 2020

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When licensing a picture, auto-download doesn't work (auto-download is activated/on). But the picture doesn't get downloaded automatically.

When choosing re-download of the just licensed picture, the download works.


Our company users are complaining about having to re-download each new licensed picture because of auto-download not working.


Are there any known issues with auto-download function?


Happens identical in Chrome, Internet Explorer Browser and Firefox.

Popups are enabled for stock.adobe.com

Are there any more settings needed, to make auto-download work again?

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Troubleshooting

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Adobe Employee ,
Aug 24, 2020 Aug 24, 2020

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Hi,

Apologies, for the late reply, we've had some issues with email notifications. Are you still seeing this issue?

EBQ

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