Bad quality of vector graphics

Apr 05, 2019

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I just downloaded a vector image containing "maps of Europe" and they are of poor quality - I cannot use it for my work. How can I return it and chose another picture and how can I find out, if the vectors are good so that this doesn't happen again? If I download a trial theres only pixelbased versions.

This is a part of the image... AdobeStock_81602729

Bildschirmfoto 2019-04-05 um 10.41.09.png

Please help! Thanks.

Hi Colette,

I've added 1 credit to your account against this download.

Regards,

Sheena

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Bad quality of vector graphics

Apr 05, 2019

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I just downloaded a vector image containing "maps of Europe" and they are of poor quality - I cannot use it for my work. How can I return it and chose another picture and how can I find out, if the vectors are good so that this doesn't happen again? If I download a trial theres only pixelbased versions.

This is a part of the image... AdobeStock_81602729

Bildschirmfoto 2019-04-05 um 10.41.09.png

Please help! Thanks.

Hi Colette,

I've added 1 credit to your account against this download.

Regards,

Sheena

Views

139

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Apr 05, 2019 0
Apr 05, 2019

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colettes70730364  wrote

How can I return it and chose another picture

That's not possible, however, Sheena Kaul​ or twaritar3263062​ can give you back the used image credit. Please allow them a some time to react.

colettes70730364  wrote

(...) how can I find out, if the vectors are good so that this doesn't happen again? If I download a trial theres only pixelbased versions.

All entries to the stock database are checked quite extensively. So with new entries there should be no problem. However, there are a certain number of legacy files that do not meet the quality criteria of today in the database. Those files may pose problems. Best in such cases is either to contact customer care (Contact Customer Care) or to post here, so that Adobe can check and return the credits if appropriate.

In your case, I can confirm your findings.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Apr 05, 2019 0
Adobe Employee ,
Apr 07, 2019

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Hi Colette,

I'll get this file checked from the team and update you.

Appreciate your patience.

Regards,

Sheena

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Apr 07, 2019 0
Adobe Employee ,
Apr 08, 2019

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Hi Colette,

I've added 1 credit to your account against this download.

Regards,

Sheena

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Apr 08, 2019 0
Apr 08, 2019

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Thanks!

Regards,

Colette

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Apr 08, 2019 0
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