Bad quality of vector graphics

New Here ,
Apr 05, 2019 Apr 05, 2019

Copy link to clipboard

Copied

I just downloaded a vector image containing "maps of Europe" and they are of poor quality - I cannot use it for my work. How can I return it and chose another picture and how can I find out, if the vectors are good so that this doesn't happen again? If I download a trial theres only pixelbased versions.

This is a part of the image... AdobeStock_81602729

Bildschirmfoto 2019-04-05 um 10.41.09.png

Please help! Thanks.

Views

147

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Apr 08, 2019 Apr 08, 2019
Hi Colette,I've added 1 credit to your account against this download.Regards,Sheena

Likes

Translate

Translate
Adobe Community Professional ,
Apr 05, 2019 Apr 05, 2019

Copy link to clipboard

Copied

colettes70730364  wrote

How can I return it and chose another picture

That's not possible, however, Sheena Kaul​ or twaritar3263062​ can give you back the used image credit. Please allow them a some time to react.

colettes70730364  wrote

(...) how can I find out, if the vectors are good so that this doesn't happen again? If I download a trial theres only pixelbased versions.

All entries to the stock database are checked quite extensively. So with new entries there should be no problem. However, there are a certain number of legacy files that do not meet the quality criteria of today in the database. Those files may pose problems. Best in such cases is either to contact customer care (Contact Customer Care) or to post here, so that Adobe can check and return the credits if appropriate.

In your case, I can confirm your findings.

Regards, Abambo
Hard- and Software Engineer and Photographer.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 07, 2019 Apr 07, 2019

Copy link to clipboard

Copied

Hi Colette,

I'll get this file checked from the team and update you.

Appreciate your patience.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 08, 2019 Apr 08, 2019

Copy link to clipboard

Copied

Hi Colette,

I've added 1 credit to your account against this download.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 08, 2019 Apr 08, 2019

Copy link to clipboard

Copied

LATEST

Thanks!

Regards,

Colette

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines