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I keep getting a pop up (and emails) saying that there is an issue with my payment details. I log in and it says Adobe Stock - On Demand has a billing error. I haven't tried to buy anything! I update the credit card details (which have not changed) and when I check back 5 mins later the error message is still there.
Nothing is wrong with my billing details for Adobe for Teams either and I have no way of updating those details, so why do I keep getting emails saying my subscription is about to be cancelled? In the emails it says it refers to the following, but I guarantee you there is no problem with the credit cards attached. Please someone contact me! Your contact window is always offline.
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I keep getting a pop up (and emails) saying that there is an issue with my payment details. I log in and it says Adobe Stock - On Demand has a billing error. I haven't tried to buy anything! I update the credit card details (which have not changed) and when I check back 5 mins later the error message is still there.
Nothing is wrong with my billing details for Adobe for Teams either and I have no way of updating those details, so why do I keep getting emails saying my subscription is about to be cancelled? In the emails it says it refers to the following, but I guarantee you there is no problem with the credit cards attached. Please someone contact me! Your contact window is always offline.
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Banking regulations have changed in some regions of the world. This might be related to that. You should contact your Adobe Teams rep during normal business hours, M-F.
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Adobe teams rep? How do I find out who that is? It's Monday 11:00AM and the help is closed.
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Ask your Teams administrator or IT dept to contact your Adobe rep.
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I am the administrator. It's a team of one. I pay the bills and manage the account. The IT department would know nothing about it.
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Hi H.,
Where are you seeing these billing error messages? Only in account management or when you try to license something on the Adobe Stock website? Can you share a screenshot of the error you are seeing on the Adobe Stock website?
EBQ