billing issue

[kellyw27163890]

I did not buy anything from Adobe. Why did I get a charge on my bill? Can I get the refund and please cancel my account

[twaritar3263062]

Hi Kelly,

Sorry to hear that.

I have checked your account details and was unable to find any subscription under the Adobe ID shared in the forums.

Have you perhaps taken another trial with a different Adobe ID?  Please provide the order number so we can have this checked.

Regards,

Twarita

[kellyw27163890]

Dear Twarita,

I haven’t another adobe account. I just received my credit card statement, “ADOBE STOCK ADOBE.COM IE” charged me 2 times, total HKD 456 plus overseas transaction fee HKD 1.82. How can I do that??

If it is possible for you to check if my credit card in your database?

Thanks,

Kelly

[twaritar3263062]

Kelly,

Please share your Adobe ID(in a private message) under which you have an active Adobe Stock subscription. You may also share the last 4 digits of your credit card in a private message so that I can review your transaction details and can further assist you.

Regards,

Twarita

[Sheena Kaul · Accepted solution]

Hi Kelly,

Please Contact Customer Care for cancellation and refund requests.

Regards,

Sheena