Billing problem

New Here ,
Nov 26, 2017

Copy link to clipboard

Copied

Hello.

I don't know why but on my last invoice i only have my name and country. In my profil i have a company name a vat number and in my billing information full company adress. Is this normal ? Invoice like this is a big problem for me, i paying for subscription from my company account and i need correct invoice for it.

Next thing: When i asked on support for invoice correction they told me there is no option. Why ? I pay from eu to eu and invoice correction is normal accounting operation.

If i have all my data in my account, another invoice will be the same (only name and country) ?

Regards

Views

169

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Billing problem

New Here ,
Nov 26, 2017

Copy link to clipboard

Copied

Hello.

I don't know why but on my last invoice i only have my name and country. In my profil i have a company name a vat number and in my billing information full company adress. Is this normal ? Invoice like this is a big problem for me, i paying for subscription from my company account and i need correct invoice for it.

Next thing: When i asked on support for invoice correction they told me there is no option. Why ? I pay from eu to eu and invoice correction is normal accounting operation.

If i have all my data in my account, another invoice will be the same (only name and country) ?

Regards

Views

170

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 26, 2017 0
Adobe Employee ,
Nov 27, 2017

Copy link to clipboard

Copied

Hi there,

I apologize for the poor support experience.

In order to help you better, will you help me with the case reference number for your interaction with support?

I can help you in getting the issue resolved.

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 27, 2017 1
Resources
Buy Adobe Stock
Getting Started