Blurry image

New Here ,
Mar 28, 2018

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Hello.

I just downloaded an image for a banner, but unfortunately I can now see in Photoshop, that the image is blurry, so I can't use it... Can you help me? Don't really want to pay for an image, that I can't use...

Kind regards

Marie Louise

Hi Marie,

We checked the image for quality issues and I agree with you that in the above file, only the goods are in focus but the suitcase seems to be blurry. Since it is an Extended license, I would request to contact our support team Support FAQ: How can I contact Adobe for support? so that they can help you with the refund requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Blurry image

New Here ,
Mar 28, 2018

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Hello.

I just downloaded an image for a banner, but unfortunately I can now see in Photoshop, that the image is blurry, so I can't use it... Can you help me? Don't really want to pay for an image, that I can't use...

Kind regards

Marie Louise

Hi Marie,

We checked the image for quality issues and I agree with you that in the above file, only the goods are in focus but the suitcase seems to be blurry. Since it is an Extended license, I would request to contact our support team Support FAQ: How can I contact Adobe for support? so that they can help you with the refund requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Mar 28, 2018 0
Adobe Employee ,
Mar 28, 2018

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Hi Marie,

We apologize for the inconvenience caused to you. Please share the file ID you are referring to so that we can further assist you.

Regards

Twarita

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Mar 28, 2018 1
New Here ,
Mar 28, 2018

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Mar 28, 2018 0
Adobe Employee ,
Mar 29, 2018

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Hi Marie,

Sorry to hear that you are facing troubles with Stock files.

I would like to know a few more details from you so that I can help you better.

1.First of all, please mention the zoom percentage at which you are viewing the above-mentioned file?.

2.What will the size of the banner (dimensions)?

3.Which part of the image is showing as pixelated when zooming in?

Regards

Twarita

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Mar 29, 2018 1
New Here ,
Apr 03, 2018

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Hi Twarita

I viewed the image in 50% of it's maximum size. The banner for which I wanted to use it is 1400 x 520 px. The problem with the image is, that it is an image of a suitcase with goods in it, and I needed to use the open suitcase. I looked at the preview, and that looked fine. But when I downloaded the original, I could unfortunately tell that the suitcase in the front was blurry - only the goods in the suitcase were in focus. I ended up finding another open suitcase with goods in it, where the suitcase as well as the goods was in focus.

Thanks for all your help!

Kind regards

Marie Louise

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Apr 03, 2018 0
Adobe Employee ,
Apr 03, 2018

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Hi Marie,

We checked the image for quality issues and I agree with you that in the above file, only the goods are in focus but the suitcase seems to be blurry. Since it is an Extended license, I would request to contact our support team Support FAQ: How can I contact Adobe for support? so that they can help you with the refund requests.

In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards

Twarita

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Apr 03, 2018 1
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