Bought design thinking it was a template

Explorer ,
Oct 15, 2020 Oct 15, 2020

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Hi,

 

I bought a design thinking that it was a template that I could edit. It was this one:

 

https://stock.adobe.com/ie/search?load_type=search&native_visual_search=&similar_content_id=&is_rece...

 

I am gonna look for "menu template" from now on. But this is of absolutely no use to me. Can I get a refund?

 

Thanks!

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Plans and purchase, Troubleshooting

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correct answers 1 Correct Answer

Adobe Employee , Oct 28, 2020 Oct 28, 2020
Hi francescortiz, This does seem like an honest mistake. Please delete the file if you have downloaded it and remove it from any libraries. I have granted you a replacement credit.

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Adobe Employee ,
Oct 19, 2020 Oct 19, 2020

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Hi francescortiz,

The file can be edited in Illustrator. The Illustrator community can give you some tips on how to edit.

EBQ

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Explorer ,
Oct 20, 2020 Oct 20, 2020

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Hi,

 

All the texts are traced. I was expecting editable text boxes.

 

No refund anyway?

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Explorer ,
Oct 27, 2020 Oct 27, 2020

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It is the first time I buy stock material. Probably, one of the latest. Thanks.

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Adobe Community Professional ,
Oct 27, 2020 Oct 27, 2020

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The description does NOT indicate it is a Template.  

Search for InDesign Food Menu Template, you'll probably have better success.

 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Explorer ,
Oct 27, 2020 Oct 27, 2020

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Just think about my situation: I am developer, I pay adobe license for almost no use, just as a sporadic hobbist. This is not my area of expertise. I made a mistake in my first purchase. This is a totally not engaging experience.

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Adobe Employee ,
Oct 28, 2020 Oct 28, 2020

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Hi francescortiz,

This does seem like an honest mistake. Please delete the file if you have downloaded it and remove it from any libraries. I have granted you a replacement credit.

EBQ

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Explorer ,
Oct 29, 2020 Oct 29, 2020

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Thank you very much! I have deleted the file! 🙂

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