Bought the wrong license for an image

New Here ,
Sep 23, 2019

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I bought an Extended License when I meant to buy a Standard License. So far, my attempts to contact Customer Service to correct this have led to nothing but extremely long wait times on hold. The license number is 

ADB056608263 and the transaction took place 03/31/2019 and was for $79.99. I'd like to cancel the Extended License on image #198171278 and purchase a Standard License instead. How can I do this?

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Bought the wrong license for an image

New Here ,
Sep 23, 2019

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I bought an Extended License when I meant to buy a Standard License. So far, my attempts to contact Customer Service to correct this have led to nothing but extremely long wait times on hold. The license number is 

ADB056608263 and the transaction took place 03/31/2019 and was for $79.99. I'd like to cancel the Extended License on image #198171278 and purchase a Standard License instead. How can I do this?

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Sep 23, 2019 0
Abambo LATEST
Adobe Community Professional ,
Sep 24, 2019

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There is probably no solution to that. You need to contact customer service. You did not tell how you tried to contact them, but I would suggest you use the chat. Type "agent" to get a human answering your request.


Report back when this does not work for you.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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