Buying a Credit Pack (80) doesn't work (Germany)

New Here ,
Nov 11, 2020 Nov 11, 2020

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Hello, I am trying to buy a credit pack worth 80 credits, yet I alway get an error message saying I should contact support (see screenshot below). I am from germany so obviously the message is in german but roughly translated it says the following: "Error – There has been a system error. If you don't receive any confirmation e-mail in the next few minutes, try again or contact support."

 

Needless to say I "tried again" a few times, nothing changed, so here I am. Any help would be appreciated! Thanks.

 

Bildschirmfoto 2020-11-11 um 13.56.50.png

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correct answers 1 Correct Answer

Adobe Employee , Nov 11, 2020 Nov 11, 2020
 

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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Hi AlfredRehbach,

This is not customer support this is the Adobe Stock Community forum. Please contact customer care, https://helpx.adobe.com/contact.html, for assistance with your issue.

EBQ

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Also, what are you talking about? This forum has a lot of threads discussing credit pack issues?  This one for example: https://community.adobe.com/t5/stock/credit-pack-issue/td-p/9779299?page=1

 

Your customer care webseite sends me here if I search for "credit packs"

 

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Thank you, but this link just sends me to a general help website. There ist nothing about Credit packs there. And there is no option to contact anyone. I mean, I just want to spent 500€, why do you make it so difficult?

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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This is not a credit pack issue this is a purchasing issue. You may use the chat feature on the link above to contact customer care.

EBQ

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Thank you again for answering. Unfortunately there is no chat feature:

https://helpx.adobe.com/contact.html

Is this related to me visiting from Germany? I can't find it anywhere. 

Can you give me any direct link?

 

 

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Adobe Employee ,
Nov 11, 2020 Nov 11, 2020

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EvilBugQueen1_0-1605119088211.png

 

EBQ

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New Here ,
Nov 11, 2020 Nov 11, 2020

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Thanks, because I STILL couldn't find the button, I checked on mobile. There it is. There seems to be an issue with the website. On Mac desktop in safari AND firefox the button is just not there. At least on my system. 

 

I'll chat with support on mobile then, thanks again!

 

 

 

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