Can Adobe add a 2-Step purchasing process?

New Here ,
Dec 04, 2018 Dec 04, 2018

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It happened again to me, just scrolling through images, tapped on my laptop trackpad and accidentally purchased an image I have no use for. All the thumbnails are small on a laptop screen and the purchase button takes up about 1/4 of that space. Combine that with there being no confirmation window asking if I'm sure I want to purchase this image, and that is a frustrating user experience that costs money. That's bad design.

Customer support refunded me another point, and I appreciate that, but I'd rather not deal with this again in the future. A 2-step process would easily solve this issue and I'm sure is quite simple to implement. Anyone else bothered this? Or am I the most clumsy user here? haha

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Adobe Employee , Dec 05, 2018 Dec 05, 2018
Hi Ben,Sorry for the trouble it has caused to you. I will pass on this concern to the product team.Meanwhile, can you please let us know the file ID which you have accidentally licensed so that we can further assist you?Regards,Twarita

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Adobe Employee ,
Dec 05, 2018 Dec 05, 2018

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Hi Ben,

Sorry for the trouble it has caused to you. I will pass on this concern to the product team.

Meanwhile, can you please let us know the file ID which you have accidentally licensed so that we can further assist you?

Regards,

Twarita

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New Here ,
Dec 05, 2018 Dec 05, 2018

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Hi Twarita,

Thank you for passing the note onto the team, I really appreciate it! No need for further assistance, an online chat service member has already repaid me the credit. I simply wanted to bring more attention to what I think is a UI flaw on the stock website.

Thank you!

Ben

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