Can i buy just one video?

[jima63304776]

Hi all,

Up until yesterday, I was able to purchase videos a la carte.  Today, I am no longer able to.  I can't change my Stock in perpetuity purchase information (account info says plan has expired).

What do I need to do if I just want to use one video?  Am I required to pay a monthly fee or buy credits now, or is there still a way to just buy an image as you need it?

[twaritar3263062]

Hi Jim,

Sorry to hear that.

There seems to be an issue with your account and that is the reason you are unable to purchase a video. Let me get this checked from the product team. I will update this thread once I hear from them.

Regards,

Twarita

[twaritar3263062 · Accepted solution]

Jim,

Can you please replace the order and check if you are getting the same error now?

Regards,

Twarita

[jima63304776]

Thanks - it’s working.

Jim

[twaritar3263062]

You are welcome!