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We purchased some stock video, but now the client don't want it. I have no idea if it is possible to return/cancel the purchased footage, and get the money back. The thing is we downloaded the footage already. Please help we don't know what to do
Discussion moved from Deployment for Creative Cloud for Team, Enterprise, & CS to Adobe Stock
I see you have an Adobe account under the same ID as with forums.
On-demand purchases are non-refundable.
You may reach out to our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).
In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.