Can I return stock footage?

New Here ,
Mar 01, 2019 Mar 01, 2019

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Hello,

We purchased some stock video, but now the client don't want it. I have no idea if it is possible to return/cancel the purchased footage, and get the money back. The thing is we downloaded the footage already. Please help we don't know what to do

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correct answers 1 Correct Answer

Adobe Employee , Mar 04, 2019 Mar 04, 2019
Hi Yasik,I see you have an Adobe account under the same ID as with forums.On-demand purchases are non-refundable.You may reach out to our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" linkFeel free to update this thread in case of any additional questions.Regards,Twarita

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Adobe Employee ,
Mar 04, 2019 Mar 04, 2019

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Adobe Employee ,
Mar 04, 2019 Mar 04, 2019

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Hi Yasik,

I see you have an Adobe account under the same ID as with forums.

On-demand purchases are non-refundable.

You may reach out to our support team Support FAQ: How can I contact Adobe for support? to check for exceptions(if any).

In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update this thread in case of any additional questions.

Regards,

Twarita

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