Can't access account anymore - Adobe continues charging CC

New Here ,
Mar 02, 2021 Mar 02, 2021

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Hi Adobe Support Community,

I lost access to my old mail address (it was deleted) cconnnected to adobe stock account and adobe continues to charge my credit card.

 

The support doesn't react for 2 hours by now. Any suggestions how i can stiop the (previous) test subcription?

 

Best & thanks, Ben

 

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Hello @BenSE91,

I'm sorry you had this experience with customer care. If you remember the email address associated with the Adobe account they will be able to assist you, however if you do not it will be difficult to look up the account. Let me check with my contact in customer care and see if they can assist you further.

EBQ

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