Can't download a purchased image + returning an image

Apr 27, 2017

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Hi.

I accidentally bought two standard licenses for image 126564007

Could you please cancel one of them? I dont want to lose one of my 10 free monthy licenses for this.

Also, I bought a license but can't download an image. Why is that?

Please help!

Anna

Hi Anna,

In addition to Brad's question, I would like to inform you that I checked your account and saw that you licensed the image twice hence I am crediting 1 license to your account.

You need to sign out and sign into your account and you will see the free credit.

Regards,

Sheena

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Can't download a purchased image + returning an image

Apr 27, 2017

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Hi.

I accidentally bought two standard licenses for image 126564007

Could you please cancel one of them? I dont want to lose one of my 10 free monthy licenses for this.

Also, I bought a license but can't download an image. Why is that?

Please help!

Anna

Hi Anna,

In addition to Brad's question, I would like to inform you that I checked your account and saw that you licensed the image twice hence I am crediting 1 license to your account.

You need to sign out and sign into your account and you will see the free credit.

Regards,

Sheena

Views

164

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 27, 2017 0
Apr 27, 2017

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What do you mean by can't download an image? Are you getting an error or anything? Is it just one image you are having an issue with?

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Apr 27, 2017 1
Adobe Employee ,
May 01, 2017

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Hi Anna,

In addition to Brad's question, I would like to inform you that I checked your account and saw that you licensed the image twice hence I am crediting 1 license to your account.

You need to sign out and sign into your account and you will see the free credit.

Regards,

Sheena

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Translate

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May 01, 2017 0
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