Can't Download Images (have 2 downloads left)

Explorer ,
Oct 03, 2017

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Hi, whenever I got to download an image I get a "Payment Error" dialogue with no additional info. I cancelled my subscription, but I still should be able to use my remaining 2 downloads correct?

Trying to download this image: Cute shepherd dog with Halloween lantern and pumpkins near brick wall - image | Adobe Stock

Hi Michael,

I just checked your account details and it seems that your Adobe Stock subscription has been suspended and that is why you are unable to download the remaining assets.

Also, you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Kindly go through  Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

You may also contact our support team Contact Customer Care for further assistance.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Can't Download Images (have 2 downloads left)

Explorer ,
Oct 03, 2017

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Hi, whenever I got to download an image I get a "Payment Error" dialogue with no additional info. I cancelled my subscription, but I still should be able to use my remaining 2 downloads correct?

Trying to download this image: Cute shepherd dog with Halloween lantern and pumpkins near brick wall - image | Adobe Stock

Hi Michael,

I just checked your account details and it seems that your Adobe Stock subscription has been suspended and that is why you are unable to download the remaining assets.

Also, you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Kindly go through  Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

You may also contact our support team Contact Customer Care for further assistance.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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171

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Oct 03, 2017 0
Adobe Employee ,
Oct 03, 2017

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Moving to Adobe Stock

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Oct 03, 2017 1
Adobe Employee ,
Oct 03, 2017

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Hi Michael,

I just checked your account details and it seems that your Adobe Stock subscription has been suspended and that is why you are unable to download the remaining assets.

Also, you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

Kindly go through  Common Questions about plans, purchasing, and availability, Adobe Stock for more details.

You may also contact our support team Contact Customer Care for further assistance.

Feel free to update this thread in case of any additional query.

Regards,

Twarita

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Oct 03, 2017 1
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