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Can't download stock images

New Here ,
Oct 08, 2017 Oct 08, 2017

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I have tried everything in troubleshooting for problems downloading stock images. It won't download to my iMac. I used to be able to download no problem. I have logged out and back in. Reinstalled Adobe Creative Cloud, updated Photoshop, Emptied my cache, gone to License History and tried from there. I have 211 images available for download but can download nothing. This is fricken ridiculous.  error message "Can't Download File"

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correct answers 1 Correct Answer

Enthusiast , Oct 08, 2017 Oct 08, 2017
Hello everyone,I've had the same problem and I'm not an Adobe Stock Developer, but I'm a web designer and I know than to provide all of us the best possible service developers must (occasionally) update the website with new features.Adobe Stock is available worldwide and for someone's Sunday morning, for someone else Sunday afternoon or for me are 4 AM on Monday so when is the best time to update the website?I just checked it right now and download the images now works, I invite everyone to have...

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Most Valuable Participant ,
Oct 08, 2017 Oct 08, 2017

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[Moved to Adobe Stock Forum.]

Hi, did you happen to try with a different web browser?

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Community Beginner ,
Oct 08, 2017 Oct 08, 2017

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Hey,

I was having the same trouble. I tried downloading from another computer and it worked.

A Windows update might have screwed up some settings on your computer. Windows is good at that!

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Enthusiast ,
Oct 08, 2017 Oct 08, 2017

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Hello everyone,

I've had the same problem and I'm not an Adobe Stock Developer, but I'm a web designer and I know than to provide all of us the best possible service developers must (occasionally) update the website with new features.

Adobe Stock is available worldwide and for someone's Sunday morning, for someone else Sunday afternoon or for me are 4 AM on Monday so when is the best time to update the website?

I just checked it right now and download the images now works, I invite everyone to have a little patience.

Reagards

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Adobe Employee ,
Oct 09, 2017 Oct 09, 2017

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Hi All,

Our engineering team is aware of the issue and are working on the fix.

Appreciate your patience!

Regards,

Sheena

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