Can't import paid template onto sequence

New Here ,
Oct 30, 2019 Oct 30, 2019

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I'm trying to add this https://stock.adobe.com/uk/templates/fireworks-titles-2/208445705 template onto a sequence on premiere pro 2019. When I drag the software immediately says it is not responding and crashers. Can someone help? Bit dissapointed as I paid for this template... 

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Adobe Community Professional ,
Oct 30, 2019 Oct 30, 2019

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Do other templates work?

Have you had any other crashes?

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New Here ,
Oct 30, 2019 Oct 30, 2019

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Most of the free ones work - have similar problems with others e.g. autumnal foilage one. This is the first template I have purchased

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Adobe Community Professional ,
Oct 30, 2019 Oct 30, 2019

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I'm goin to move this to the Stock forum.

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